Frequently Asked Questions

Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle. If you upgrade mid-cycle, you'll be charged a prorated amount. Downgrades take effect at the start of the next billing period.

Yes, we offer a 14-day free trial for all plans. No credit card required to get started. You'll have full access to all features of your chosen plan during the trial period.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and bank transfers. Enterprise customers can also pay via purchase orders and invoices.

Yes, we offer up to 20% discount for annual subscriptions. Contact our sales team for details on annual pricing and custom enterprise agreements.

If you exceed your plan's student limit, you'll be notified and can either upgrade to a higher plan or purchase additional student slots. We'll work with you to find the best solution for your needs.

ExamPortal supports multiple question types including Multiple Choice Questions (MCQ), True/False, Coding questions, Writing/Descriptive questions, Multiple Select, Numeric questions, and Voice-based questions. All plans include standard question types, while Professional and Enterprise plans include all types.

Yes, ExamPortal supports multiple languages. You can create exams and questions in various languages, and students can take exams in their preferred language. The interface is also available in multiple languages.

No, all plans include unlimited exams. You can create as many exams as you need without any restrictions.

Yes, ExamPortal offers flexible scheduling options. You can set exams with fixed time windows, allow students to take exams within a date range, or schedule exams for specific dates and times. You can also set exam duration limits.

Automated grading is available for objective questions (MCQ, True/False, Multiple Select, Numeric) and coding questions. The system automatically evaluates answers against correct answers or test cases. Descriptive and writing questions require manual evaluation by examiners.

AI proctoring uses advanced facial recognition, movement detection, audio monitoring, and screen detection to monitor exam sessions in real-time. The system detects suspicious activities like multiple faces, unusual movements, unauthorized speech, and screen switching, and alerts administrators accordingly.

Video monitoring is part of the AI proctoring system and helps ensure exam integrity. The video feed is used for real-time monitoring and can be recorded for review purposes. Students are informed about video monitoring before starting the exam.

ExamPortal automatically saves answers as students progress. If a connection is lost, students can reconnect and continue from where they left off. The exam timer continues running, so students should reconnect as soon as possible. Administrators can review connection issues and make accommodations if needed.

While ExamPortal is optimized for desktop and laptop computers, it can work on tablets. However, for the best experience and full proctoring features, we recommend using a desktop or laptop with a webcam and microphone. Mobile phones are not recommended due to screen size limitations and proctoring requirements.

ExamPortal uses industry-standard security measures including data encryption, secure storage, role-based access control, and regular security audits. All data is stored securely and only authorized personnel can access it. We comply with data protection regulations and maintain strict privacy policies.

Students need a computer or laptop with a modern web browser (Chrome, Firefox, Edge, or Safari), a stable internet connection, a webcam, and a microphone. The system works on Windows, macOS, and Linux. JavaScript must be enabled, and pop-up blockers should be disabled.

No, ExamPortal is a cloud-based platform that works entirely through web browsers. No software installation is required for administrators or students. Everything runs in your browser.

Support varies by plan: Starter plan includes email support, Professional plan includes priority support with faster response times, and Enterprise plan includes 24/7 dedicated support with a dedicated account manager. All plans include access to documentation and knowledge base.

Enterprise plan customers can request custom integrations with their existing systems such as Learning Management Systems (LMS), Student Information Systems (SIS), or HR management systems. We provide APIs and can work with your technical team to implement integrations.

After signing up, you'll receive a welcome email with setup instructions. You can start by creating your institution profile, adding staff members, creating question banks, and setting up your first exam. We also offer onboarding sessions and training materials to help you get started quickly.

Yes, you can export exam results, student performance data, and reports in various formats including CSV, Excel, and PDF. Professional and Enterprise plans include advanced analytics and detailed reporting features.

No, you can set any exam duration you need. Exams can range from a few minutes for quick quizzes to several hours for comprehensive assessments. The system automatically enforces time limits and submits exams when time expires.

Yes, students can navigate between questions and review their answers before final submission. The system provides a question navigation panel that shows which questions have been answered and allows students to mark questions for review.

You can cancel your subscription at any time. Your account will remain active until the end of your current billing period. After cancellation, you'll retain access to your data for 30 days to export any information you need. No refunds are provided for the current billing period.